Frequently Asked Questions (FAQs)
Q. How do I place the order?
A. Only way to place the order is through our website www.MyTiffinExpress.com
Q. How do I pay?
A. You pay online while placing your order on our website www.MyTiffinExpress.com. There is no alternate way of payment at this time.
Q. By when do I place my order?
A. By 11:59 pm (night) on Saturday for Sunday delivery if your delivery is in New Jersey or Greater Philadelphia area. And by 11:59 pm (night) on Monday for Wednesday delivery if your delivery is in New York, Connecticut or Lehigh Valley, PA.
Q. How can I request substitution on my order?
A. If you would like to request a substitution on your order, simply reply back on your order confirmation email with 'Remove ABC and add XYZ'. Our team will make a note of that on your order and requested substitution will be covered. No need to call and confirm once you send your reply. Make sure to send in your substitution request by order cut-off time.
Q. What time on delivery day will I get my order?
A. Between 4 pm to 8:30 pm on Sundays' delivery if your delivery is in New Jersey or Greater
Philadelphia area. And between 9 am to 8:30 pm on Wednesdays'
delivery if your delivery is in New York, Connecticut or Lehigh Valley,
PA. These delivery timelines are for GUIDANCE ONLY, actual delivery times might slightly differ depending on weather, road conditions, special events, staffing issues, etc. We truly appreciate your understanding in this matter.
Q. What type of oil do you use for cooking?
A. We use 100% canola oil.
Q. Can I tip my delivery guy?
A. Sure, they go through a lot to get you your food in time. Little appreciation goes a long way with your driver.
Q. Do you do non-vegetarian food?
A. We currently only do 100% vegetarian food.